FAQ

We respond to all requests on a first-come-first-served basis. Because of this, our responsiveness is highly dependent upon our volume of requests. We are most busy at the beginning of the fall and spring semesters and during University “banner events” such as Homecoming, Quadmania, Welcome Week, and Commencement. During these times, our responses will likely be delayed.

However, we always strive to respond as soon as possible! If your inquiry requires immediate assistance, you are welcome to contact us in person during regular business hours in The Commons Suite 335 or by phone at 410-455-3615.

Yes! You are welcome to drop by during business hours. We always recommend calling ahead and scheduling some time with our team. This helps us ensure that we have someone available and ready to help when you arrive.

Our office is open Monday through Friday from 9 a.m. to 5 p.m. We close for all University holidays and in accordance with inclement weather closures/delays.

The Commons Suite 335! We are immediately across the hall from the Student Affairs central office on the third floor of The Commons building.

Academic Release is when the Registrar finishes placing classes for the semester and gives Event & Conference Services access to begin placing events in academic spaces. Prior to Academic Release we can’t assign events to academic spaces, and events will remain queued in 25live until release is granted. These requests are still processed on a first-come, first-served basis, so be sure to submit your event request early.

For internal groups (UMBC-recognized student organizations and departments), we will host indoor events as long as the University is open. Outdoor events are contingent upon safety considerations and will be determined day-of by Operations staff. Events are not hosted if UMBC is closed. In the case of late openings, meetings and small events will start 30 minutes after the scheduled opening time and large events will start 1 hour after the scheduled opening.